Refund Policy
You can purchase NPN Travel eSIM with confidence. We offer a hassle-free refund policy under the following conditions.
Eligibility for a refund
If all conditions are met, please contact us to request your refund.
eSIM has not expired
eSIM has not been activated
eSIM QR code / packaging has not been compromised
How to Request a Refund?
- 01
Contact our customer service team at cs@retailtechnpn.com.
- 02
Provide the details of your purchased eSIM (order ID or product info).
- 03
Once approved, your refund will be processed to your original payment account within 5 business days.
